Shipping

US DOMESTIC SHIPPING

USPS GROUND ADVANTAGE: $5

  • ORDERS ARE PROCESSED WITHIN 1-4 BUSINESS DAYS. AFTER THE ORDER HAS BEEN PROCESSED, SHIPPING TYPICALLY TAKES 2-5 BUSINESS DAYS.

USPS PRIORITY: $9

  • ORDERS ARE PROCESSED SAME DAY (DURING BUSINESS DAYS/HOURS) OR NEXT BUSINESS DAY, SHIPPING TYPICALLY TAKES 1-3 BUSINESS DAYS.

USPS PRIORITY EXPRESS: $28

  • ORDERS ARE PROCESSED SAME DAY (DURING BUSINESS DAY/HOURS) OR NEXT BUSINESS DAY, SHIPPING TYPICALLY IS NEXT DAY OR 2 DAYS.

*  DELIVERY TIMES ARE NOT GUARANTEED

  • ORDERS CANNOT BE CANCELED OR CHANGED AFTER BEING PROCESSED.

  • PLEASE PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS! IF YOUR ITEM(S) HAVE BEEN SENT OFF, YOU WILL BE RESPONSIBLE FOR COVERING SHIPPING CHARGES THE SECOND TIME WHEN I SHIP YOUR ITEM(S) AGAIN.


RETURNS

RETURN POLICY

THANK YOU SO MUCH FOR SHOPPING WITH CHRYSALIS HOPE! I HOPE YOU ALWAYS LOVE YOUR ITEMS, HOWEVER, I UNDERSTAND THAT SOMETIMES YOU MAY NEED TO MAKE A RETURN. ONLINE PURCHASES MUST BE RETURNED WITHIN 12 DAYS OF DELIVERED DATE.

TO COMPLETE A RETURN, PLEASE EMAIL CHRYSALISHOPELLC@GMAIL.COM BEFORE YOU MAIL BACK YOUR ITEMS. ONCE YOU HAVE EMAILED AND SOMEONE HAS BEEN IN CONTACT WITH YOU, YOU MAY MAIL YOUR ITEMS AND PLEASE INCLUDE YOUR PACKING SLIP (or order number) AS WELL.  ALLOW 5-7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED. ONCE PROCESSED YOUR REFUND WILL BE ISSUED.

ITEMS PURCHASED UNDER THE SALE OR FINAL SALE CATEGORY WILL NOT BE ELIGIBLE FOR RETURN. IT WILL BE STATED SALE OR FINAL SALE ON YOUR PACKING SLIP.

ITEMS MUST BE IN PERFECT CONDITION TO BE ACCEPTED FOR RETURN. NO MAKEUP, DEODORANT STAINS OR ANY STAINS, DOG HAIR OR CIGARETTE SMELL.

I DO NOT OFFER EXCHANGES.

DAMAGED ITEMS

IF THERE ARE ANY ITEM(S) DAMAGED YOU MUST CONTACT ME WITHIN TWO DAYS OF YOUR DELIVERED DATE. CONTACT ME AT CHRYSALISHOPELLC@GMAIL.COM WITH PICTURES OF THE DAMAGED ITEM(S). 

COLOR VARIATION OF PRODUCT DUE TO MONITOR RESOLUTIONS, LIGHTING AND PHOTOGRAPHY LENSES ARE NOT QUALIFIED AS DAMAGED.

SHIPPING POLICY

  • IF YOUR PACKAGE IS LOST IN TRANSIT PLEASE EMAIL CHRYSALISHOPELLC@GMAIL.COM SO I CAN FILE A CLAIM FOR YOUR PACKAGE. ONCE INVESTIGATION IS COMPLETE AND YOUR PACKAGE CANNOT BE LOCATED I WILL RESHIP YOUR ITEMS, IF THE ITEMS ARE NOT AVAILABLE I WILL REFUND YOU FOR YOUR ORDER. USPS MAIL MUST BE IN TRANSIT FOR 15 DAYS BEFORE I CAN FILE A CLAIM FOR A MISSING PACKAGE.

  • I AM NOT RESPONSIBLE FOR STOLEN PACKAGES. IF THE SHIPPING CARRIER CONFIRMS DELIVERY WE ARE UNABLE TO ISSUE A REFUND. IF PACKAGE IS MARKED AS DELIVERED, YOU WILL NEED TO CONTACT THE CARRIER IN REGARDS TO YOUR ITEMS.

  • I AM NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE MAIL CARRIERS AND WILL NOT REFUND YOU FOR SHIPPING CHARGES. IF USPS DOES NOT MEET THEIR GUARANTEED SHIPPING TIMES PLEASE CONTACT THEM DIRECTLY.

  • USPS 1-800-275-8777